Amazon Sr Technical Program Manager Enterprise Support 

United States, Washington, Seattle 

672458817

Key job responsibilities
* Define and execute communications strategy in partnership with technical leaders, while tracking key performance indicators for delivery and impact.
* Gather stakeholder requirements, define technical and business requirements to improve the customer experience.
* Develop deep knowledge of technology, processes, best practices and solutions utilized across AWS Support.
* Dive deep and analyze performance metrics, identify gaps, determine mitigation steps, implement, and report on progress against goals.
* Host sessions to deeply understand the impacts of system or process changes and aggregate feedback across regions, industries, and teams.
* Balance priorities while managing stakeholder expectations and communicating progress effectively.
* Understand how various tools, systems and related technical concepts integrate with one another to maximize program outcomes.

- 5+ years of technical product or program management experience
- 7+ years of working directly with engineering teams experience
- 5+ years of technical program management working directly with software engineering teams experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules

- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
- 3+ years of software development experience
- Strong working knowledge of Agile methodologies and Scrum frameworks with demonstrated experience in sprint planning and delivery