Proficiency in Vietnamese and English, written and spoken at a fluent level
2+ years of customer-facing experience with knowledge of Apple products and warranty policies in Australia, New Zealand, and/ or Southeast Asian markets
Makes space to listen, learn, and amplify diverse perspectives and experiences
Actively seeks out opportunities to champion and celebrate inclusion and diversity
Advance judgement, negotiation, and problem solving skills
Outstanding follow through and organizational ability
Strong technical aptitude
Skilled at relationship building and influencing skills
At ease engaging with a wide variety of stakeholders across the organization
Passion for outstanding customer service
Strong attention to detail, the ability to prioritise effectively and work independently
Understanding of the ANZ and South East Asia markets will be an advantage