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Google Head Workspace Customer Success SMB Google Cloud United States, Texas, Austin 672042754
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Note: By applying to this position you will have an opportunity to share your preferred working location from the following:.
- Bachelor's degree or equivalent practical experience.
- 10 years of experience in customer-facing roles, and 5 years of experience in a leadership position.
- Experience in Customer Success, Account Management, or in a similar function.
Preferred qualifications:
- Experience with digital and tech-touch customer success models.
- Understanding of SaaS business models and cloud collaboration tools, with Google Workspace or similar productivity and collaboration suites.
- Ability to develop and execute strategies for engaging and supporting a large customer base, specifically within the SMB segment.
- Ability to define and set clear goals, use data to drive decisions and measure impact.
- Ability to identify and prioritize key initiatives that will have an impact on customer success metrics (e.g., product adoption, sentiment).
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