Bank Of America Operations Analyst - Document Fulfillment Services 

United States, Delaware, Newark 

671557558

This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include supporting defined procedures, routine analytics, and creating reports and completing exception processing.

Line of Business Job Description:

Responsible for the day-to-day user acceptance testing execution in an operations area. Executes test scripts for projects, initiatives, and equipment in an operation involving large volumes of documents that are printed, inserted, and mailed. Testing function includes the operation of high speed printers and insertion equipment and the adherence to all training and safety requirements. Provides support for implementation of products/services and operational solutions and performs post production validation. Assists in designing, documenting, implementing, and monitoring of new products/services for Consumer and Global Wealth.

Attends project calls when needed and communicates with front line units, support partners, and management on testing results. Responsible for providing input for test plans and escalating, tracking, and managing testing defects. Must have strong risk management oversight of test materials in a production environment.

Responsibilities:

• Assists with coordination of implementation for products, services, and operational solutions
• Supports the design, documentation, implementation, and monitoring of new products and services
• Provides guidance regarding procedural, technical, and operational changes
• Expands business products knowledge within operations environment
• Builds network by developing relationships with partners and teammates
• Inspects data to identify issues and trends
• Collects and interprets data to validate operational processes

Required Qualifications:

• Experience in a high speed production environment
• Exhibits excellent analytical, interpersonal, organizational, and time-management skills to effectively resolve complex issues.
• Strong written and oral communication abilities
• Detailed Oriented
• Proficient in usage of Excel, PowerPoint and all other Microsoft applications
• Advanced knowledge of high speed roll to roll printing and insertion equipment
• Working knowledge of Print and Finish Software Solution (PFSS) automated document factory workflow application
• Flexibility to work off shift hours/days as required by the business
• Ability to lift/ carry/ move up to 40 lbs
• Must be able to use a computer throughout a shift
• Must be able to stand 8 hours or as needed throughout a shift

Desired Qualifications:

• Bachelor’s degree or equivalent work experience
• Working knowledge of ALM (Application lifecycle management) and Octane
• Understanding of Jira
• Technical writing and communication skills

Skills:

• Attention to Detail
• Customer and Client Focus
• Monitoring, Surveillance, and Testing
• Process Performance Management
• Research
• Adaptability
• Business Analytics
• Critical Thinking
• Reporting
• Written Communications
• Data Management
• Policies, Procedures, and Guidelines Management
• Process Design
• Process Effectiveness
• Strategic Thinking

For internal employees; participation in a work from home posture does not make you ineligible to post, however, may require to meet the workplace excellence policy.

1st shift (United States of America)