Key Job Responsibilities and Duties:
A Senior Product Operations Specialist is a valued contributor in driving and defining the day-to-day operational goals of our commercial team and feeding into one or more product teams. The Sr. POS is a significant contributor to the business impact of the product through their efforts to identify, propose and drive operational innovation. The Sr. POS works across two or more teams and works on a product with impact across one or more stakeholder groups.
- Maintains existing Salesforce commercial tooling, leading on improvements to gain business efficiencies
- Performs system administration functions for salesforce and existing integrated tools
- They are a strong collaborator working alongside Product Managers and amplify the quality in and out of the track through their collaborative efforts.
- Fosters process improvement and innovation between all relevant business units via effective project management and enhanced product feedback loops.
- Proposes improved processes and identifies opportunities for automation, and then leads those initiatives where salesforce implementation is required.
- They facilitate product feedback loop discussions and helps Product Teams to prioritize, new product features as per business needs
- Performs post-analysis impact on operations for new features delivered to demonstrate business impact
- Supports the product managers in driving engagement of the team and wider business with the Product Team vision & Objectives
- Liaise with multiple stakeholders such as Commercial, Product teams, Marketing, Legal, Compliance etc.
- Provides Stakeholder education via different channels as appropriate.
- Develop knowledge bases and FAQs for product support activities.
Role Qualifications and Requirements:
- Must have have +2 years hands-on experience with Salesforce.com platform (Salesforce Cloud)
- Certified Salesforce Administrator (Advantageous not essential)
- Experience with Pardot, Docusign, FormAssembly (Advantageous not essential)
- Must have proven ability to design and implement new processes and facilitate user adoption
- Must have strong problem-solving skills
- Must have excellent verbal and written communication skills and a commitment to collaborate with people
- Must have a demonstrated ability to understand and articulate complex requirements
- Great communications skills, with ability to communicate clearly and influence and persuade stakeholders in and outside of immediate scope.
- Good problem solving abilities, including operational and product and tech processes.
- Good process innovation skills (operational).
- Good experience working with Product & Tech teams
- Good knowledge of product development cycle and best practices: agile methodologies.
- Good interpersonal skills with ability to build and maintain a network, flexible and a positive attitude.
- Creative thinking: able to connect (operational) dots
Booking.com’s total rewards philosophy is not only about compensation but also about benefits. Our rewards are aimed at making it easier for you to experience all that life has to offer — all the messy, beautiful, and joyful bits — on your terms. So you can focus on what really matters. We offer competitive compensation as well as thoughtful, valuable, and even fun benefits which include:
- A great, brand new office to in the heart of Manchester
- Free breakfast and lunch
- 25 days’ paid holiday plus bank holidays (rising to 28 days after 3 years of service)
- Health & well-being benefits such as mental health support, access to health insurance, etc.
- Employer contribution pension
- Industry-leading parental leave and adoption leave
- Great discounts on accommodation, car rentals and other group benefits
- From day one of your employment with us, we offer 22 weeks’ fully paid leave for all new parents, regardless of gender or the way you become a parent
- Carer’s leave. 10 days’ fully paid leave per year for colleagues who are caring for ill family members.
- Hybrid Working (UK): We believe in office attendance at least 40% of your time whilst empowering you with the flexibility to plan where to do your best work.
Career Development Opportunities
At Booking.com, we’re constantly growing and we want to provide resources to help grow your career.
- Free access to online learning platforms
- Development and mentorship programs to support career growth
- Access to trainings and workshops
- Team development opportunities
Application process:
Please submit your application via the ‘Apply Now’ button above, your details will be reviewed by one of our Recruiters.
Your Recruiter will discuss the full interview process and they will ensure that you are fully prepared for each stage of the interview process.
