Your Role and Responsibilities- Design/architect software solutions to solve complex problems for backend components/distributed systems
- Exercise best practices in agile development and software engineering. Code, unit test, debug and perform integration tests of software components
- Develop software tools for automation, effective debugging, performance analysis and load/stress testing, recommend software solutions to improve the product.
- Participate in software design reviews, code reviews and project planning.
- Mentor and train other members of the team.
- Provide troubleshooting and technical advice for customers
- Provide technical leadership and guidance to customers that are geographically distributed
- Write and review documentation and technical blog posts.
- Produce coherent knowledge base articles to enable customers to resolve issues without further escalation
- Use technical and negotiation skills in collaboration with support operations/organizations to prioritize and diagnose problems to resolution
- Communicate action plans to the client or IBM representative as appropriate
- Recommend and implement new or improvements to existing tools, procedures, and processes
- Contribute to department attainment of organizational objectives and high client satisfaction
To be successful, you will need:
- Passion for handling technical challenges and be goal and results oriented
- Excellent communication skills and technical knowledge to advise and lead customers who are developing enterprise mobile applications
- Proven listening, detail-oriented thinking, and creative problem-solving skills
- Ability to work in highly collaborative global organization
- Be open to flexible schedule in development and support environment
- Good communication skills and ability to work with multiple team
- Agile development experience
What we look for:
- Hands on experience in Front End User Interface Development and programming Language (Go ,TypeScript, Node JS and React ) strongly preferred.
- BE/B Tech in Computer Science or relevant and 3+ years track record in development technical support or in a customer facing role working with enterprise software
Required Technical and Professional Expertise
- Experience in Node.js, React, Redux, JavaScript, AngularJS, HTML, CSS .
- Skills with Test Tools such as Jest, Cypress, Codecept
- Experience in Agile development methodologies
- Experience with Docker and container orchestration technologies such as Open Shift Container Platform (OCP), Kubernetes
- Familiarity with cloud-based providers: IBM Cloud, AWS, Azure, google compute, etc. and their hosting tools and APIs
- Experience working with operating systems (Linux, RedHat Open Shift…etc.).
- Security experience – Familiarity with secure development and deployment best practices
- Understanding accessibility and security compliance
- User authentication and authorization between multiple systems, servers, and environments
- Deployment automation, experience with CI-CD tooling such as Jenkins
- Implementing automated testing platforms and unit tests
- Proficient understanding of code versioning tools, such as Git
- Knowledge of Cloud and Cloud tools, microservices architecture
- Knowledge on CI/CD based development practice
- Skills with Test Tools such as Jest, Cypress, Codecept
- Good Problem Solving Skills
- Good Communication Skills – English
- Experience in Agile development methodologies
- Security experience – Familiarity with secure development and deployment best practices
- 3 or more years’ experience in similar role
- Excellent communication skills and technical knowledge to advise and help customers with problems
Preferred Technical and Professional Expertise
- Solid experience with OCP Native containers
- Scripting and deployment topology knowledge: python, shell, ansible, chef, puppet, etc
- Monitoring workloads through clouds (New Relic, Sysdig, Elasticsearch, Logstash, and Kibana)
- Cloud concepts around Auto-scale and auto-recover cloud components
- General IT security standards, principles, and compliances (ISO27k, SOC2, GDPR, PCI, etc.)
- Familiar with cloud infrastructure technologies: ArgoCD, Terraform, etc.
- Any cloud platform (AWS, Azure or IBM Cloud)
- Golang experience