SAP Senior DevOps Engineer - C4C Cloud Operations 

India, Karnataka, Bengaluru 

670878566

What you'll do

As a Senior DevOps Engineer, you will be part of the team responsible for the wholistic end-to-end technical operations of SAP C4C Cloud solutions. Your responsibility will focus on the reliability, stability, extensibility, supportability and security for the whole lifecycle of thousands C4C solutions and configurations of our customers deployed on C4C NGAP stack. You will work collaboratively with customers, partners, product engineering teams, and product support teams around the globe, ensuring high availability and performance of customers’ C4C application and the cloud platform on a round-the-clock basis.
As a Senior DevOps Engineer in the C4C Cloud Operations team, you will be leading and/or participating in substantial DevOps activities using Agile methodologies. You will leverage your extensive experience and technical knowledge to deliver best-in-class Cloud services to our customers, enhance team capability and provide exceptional benefits to our organization.

• Designing and implementing a solution for operations, configuration and maintenance of application stack including SAP NetWeaver/Basis, HANA DB on SAP Sales & Service V1.

• Developing, managing and maintaining the SAP C4C NGAP to ensure all deployments and upgrades of relevant applications are performed smoothly.

• Troubleshooting and orientating resolutions to complex technical problems across multiple tiers.

• Planning, reviewing and executing continuous system changes and improvements.

• Developing and maintaining technical documentation in a highly readable manner.

• In-depth application bottleneck diagnosis and platform performance tuning using APM and Database tools.

• Acting as an escalation point for all technical issues related to the platform during the on-call shift or customer event.

• Coaching junior colleagues and acting as subject-matter-expert driving one or more topics.

• Continuous process re-engineering and improvement in an agile manner.

What you bring

• Minimum of bachelor’s degree in quantitative field (preferably Computer Science or related disciplines), or equivalent combination of education and experience

• 6+ years direct experience in a similar role with cloud-oriented mentality.

• 2+ years of experience on SAP HANA or SAP Basis.

• Extensive experience with large-scale cloud-base application deployments across high availability cloud (public and/or private) infrastructure.

• Good understanding of Netwever, Integration, BTP, CPI and implementation best practices.

• Good working experience in managed services or a cloud-based service provider like AWS or Azure.

• Good understanding of common web protocols.

• Good understanding of RDBMS, such as SAP HANA, MSSQL and MySQL, especially in performance tuning area.

• Good understanding of Database performance tuning for SAP HANA and/or MSSQL.

• Good understanding of incident management & CMDB tools like SNOW, BCP, SPC.

• Highly customer-focused attitude, with natural ability to engage with customers and manage stakeholders.

• Ability to multitask and prioritize tasks even under stressful conditions.

• Professional efficiency in English (both verbal and written).

• Availability to on-occasion flexible working hours, as well as occasional participation in off-hour on-call support rotations.

• Familiar with ITIL concept of Incident Management, Change Management, and Root Cause Analysis.

• Any of the following would be an advantage:

  • AWS, Azure, GCP, AliCloud public cloud solutions.

  • Experience in C4C / NGAP framework.

  • Web/Mobile application and software developing experience.

  • Understanding of JVM optimization, tuning and debugging.

  • VMWare stack for private cloud: Hypervisor, NSX and vCenter.

  • Application performance tuning and APM tools such as Dynatrace.

  • Database performance tuning for SAP HANA and/or MSSQL.

  • ITIL Certification(s).

  • Scrum Certification(s).

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