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In this role you will:
Support customer engagement by processing teller transactions, sharing digital solutions, and making appropriate introductions to bankers
Complete operational activities while minimizing risks under established policies
Perform routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization
Receive direction from managers and exercises judgment within defined policies and procedures
Escalate questions and issues to more experienced roles
Interact with customers and individuals to demonstrate care, build relationships, and complete requested transactions
Identify information and services to meet customers financial needs
Required Qualifications:
6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
6+ months of experience interacting with people, demonstrated through work, military, or education
Customer service focus with experience handling complex transactions across multiple systems
Ability to educate and connect customers to technology and share the value of mobile banking options
Ability to interact with integrity and professionalism with customers and team members
Experience working with others on a team to meet customer needs
Cash handling experience
Ability to follow policies, procedures, and regulations
Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
Well-organized, independent and able to prioritize in a fast-paced environment
Ability to exercise judgment, raise questions to management, and adhere to policy guidelines
Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting
Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues
Job Expectations:
Ability to work a schedule that may include most Saturdays
This position is not eligible for Visa sponsorship
Posting Locations:
40982 Fremont Blvd. Fremont, CA 94587
5191 Mowry Ave. Fremont, CA 94538
34988 Neward Blvd., Newark, CA 94560
39265 Paseo Padre Pkwy., Fremont, CA 94538
44029 Osgood Rd., Fremont, CA 94539
30915 Courthouse Drive, Union City, CA 94587
34356 Alvarado Niles Rd., Union City, CA 94587
1899 Marina Blvd. San Leandro, CA 94577
1298 E. 14th Street San Leandro, CA 94577
16000 Hesperian Blvd. San Lorenzo, CA 94580
950 Southland Drive Hayward, CA 94541
1172 A Street, Hayward, CA 94541
Pay Ranges:
San Leandro, California- Pay Range: $22.00 - $ 27.40 Hourly
San Lorenzo, California- Pay Range: $22.00 - $ 27.40 Hourly
Hayward, California- Pay Range: $22.00 - $ 27.40 Hourly
Fremont, California- Pay Range: $22.00 - $ 27.40 Hourly
Newark, California- Pay Range: $22.00 - $ 27.40 Hourly
Union City, California- Pay Range: $22.00 - $ 27.40 Hourly
Wells Fargo provides all eligible full- and part-time employees with a comprehensive set of benefits designed to protect their physical and financial health and to help them make the most of their financialfuture. Visitfor an overview of the following benefit plans and programs offered to employees.
401(k) Plan
Paid Time Off
Parental Leave
Critical Caregiving Leave
Discounts and Savings
Health Benefits
Commuter Benefits
Tuition Reimbursement
Scholarships for dependent children
Adoption Reimbursement
*Positions may not be available at all branch locations outlined in the posting.
*Position requires full-time training for 4 weeks. Training schedule is as follows: Monday - Friday - 8:30am - 5:30pm.
*Job posting may come down early due to volume of applicants.
Pay Range
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit for an overview of the following benefit plans and programs offered to employees.
Wells Fargo Recruitment and Hiring Requirements:
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
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