Bank Of America Global Markets Ops Control Specialist-Global Operations 

United States, North Carolina, Charlotte 

670416676

Job Summary

Responsibilities:

• Establish key performance indicators across reconciliation controls and partner with Global Operations teams to meet their targets.
• Partners with Global Risk, Compliance, Audit, Finance, and Operational partners to enhance controls.
• Produce metrics on root cause analysis to guide Operations & Technology Management teams on where further investment is needed.
• Analyze and solve highly complex operational problems.
• Supports ad hoc projects for new processes or industry initiatives.
• Establish good working relationships across technology and operational partners.
• Ensure accurate daily reporting on controls.
• Develop and maintain procedures..
• Ensure compliance with target control standards.
• Provide internal and external training where required.

Job Description

This job is responsible for providing analytical support in a Global Markets Operations function for one or more operations product areas. Key responsibilities include analyzing and resolving highly complex operations problems and initiatives requiring exceptional handling and coordination of multiple operational and/or product specialists to resolve. Job expectations include managing projects and the introduction of new initiatives, systems, products, services, and processes and coordinating necessary expertise across multiple operations functions and products.

Required Skills:

• Recent experience in Global Markets-Trade Support, Clearing, Settlements, Cash Management, and/or Asset Servicing

• Manager of Process & Data: Demonstrates and expects process knowledge, data-driven decisions, simplicity and continuous improvement.
• Enterprise Advocate: Delivers clear and concise messages that motivate, convey the “why” and connect contributions to business results.
• Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.
• Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.
• Collaboration: Clear communicator, both written and verbal, with both internal departments and external clients / counterparties; Ability to liaise with all levels of the firm and people with different experiences and backgrounds.
• Learning Agility: Highly motivated strong self-starter who has the initiative and drive to come into an area and learn quickly and progress and a good experience of people management
• Multitasking: Ability to work under pressure and maintain high standards when dealing with tight deadlines, multiple priorities, and competing demands.
• Problem Solving: Ability to demonstrate problem solving skills, manage and resolve queries independently

Skills:

• Attention to Detail
• Critical Thinking
• Data Collection and Entry
• Recording/Organizing Information
• Research
• Fraud Management
• Interpret Relevant Laws, Rules, and Regulations
• Problem Solving
• Quality Assurance
• Risk Management
• Adaptability
• Customer and Client Focus
• Prioritization
• Result Orientation
• Written Communications

1st shift (United States of America)