Philips INR Customer Care Representative 

United States, California 

670308040

As an INR (International Normalized Ratio) Customer Care Representative, you'll play a key role in the Remote INR Testing Program by guiding patients through test result reporting, troubleshooting devices, and ensuring seamless communication with physicians, all while helping patients stay on track with their testing and health goals.

Your role:

• Handle inbound calls from patients to report and accurately document their INR test results in patient accounts.

• Assist patients with ordering necessary testing supplies to ensure timely care.

• Provide troubleshooting support for patient testing meters, resolving issues efficiently.

• Make outbound calls to notify physicians’ offices of any out-of-range test results, ensuring effective communication.

• This role requires working Monday-Friday between 5:00am-5:00pm PST (preferred shift will be considered, but not guaranteed, as staffing is determined by business needs).

You're the right fit if:

• You’ve acquired 1+ years of experience in customer service’ experience in a call center is preferred.

• Your skills include strong proficiency in Microsoft Office applications, strong technical acumen, and excellent computer skills, along with the ability to efficiently navigate multiple technical platforms simultaneously while adapting to change with ease.

• You have a High School Diploma or General Education Development (GED).

• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this .

• You are a reliable and excellent communicator with a keen attention to detail, a collaborative mindset, and the ability to excel in dynamic, fast-paced environments. You consistently demonstrate patience and empathy in every support interaction, ensuring a positive and seamless experience for all.

How we work together

This is an office role.

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

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The pay range for this position in Pleasanton, CA is $19.38 to $31.02.

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.