GE HealthCare Cyber Client Service Technician 

United States, Oklahoma 

669830850

• Troubleshoot, install, maintain, and service repair needs on designated equipment,specifically around issues related to device cybersecurity.

• Works closely with multiple device manufacturers regarding cybersecurity issues.

• Works directly with customer IT and security personnel to implement site cyber security policies.

• Evaluate progressively complex, customer biomedical equipmentsecurityissues and implement appropriateremediations and/or compensating controls.

• Provide support on imaging or LCS modality equipment first response and coordinate with appropriate modality specialists.

• Perform on-time and accuratedevice level security actions.

• Own customerclinical device securityissues from dispatch or identification of issue to resolution.

• Maintain daily communication with customers to ensure resolution and proper follow-up, leading to customer satisfaction on all device security issues.

• Focus on customer needs and satisfaction on device security issues, continuously building on and enhancing relationships with customers to become a perceived partner in their business who is able to recommend value-added services that will help the customer run their business more efficientlyand securely.

• Maintain daily communications with customers without direction.

• Follow as well as guide others as needed regarding appropriate GEsecuritypolicies, procedures, hospitalsecurityprotocol, and complete necessary documentation.

• Engage with other team members including Bio med engineers,Security Operations Center Agents andRemote Technical Engineers to ensure they are aware of the status of allsecurity relatedissues at all times for their designated customers.

• Effectively communicate and partner with teammates and colleagues.

• Understand and communicate business goals and objectives to the broader GE team servicing assigned customer on device security.

• Keep up to date on administrative responsibilities (e.g., maintainingdevice level security informationand internal service records in a timely manner,patch validation status,clinical device security and networking attributes – OS, MAC address, etc).

• Utilize the GEHC escalation process, as needed, and work closely with security operations center agents to define and support implementation of corrective action plans to resolve customer issues in a timely manner.

• Identify potential sales leads and participate in sales opportunities (e.g., contract renewals, assist with promoting and implementing of revenue programs).

• Keep up to date with competitor information,device security bulletins andmarket trends.

• Identify business opportunities for the organization.

• May include basic/refresher application training of clinical staff andcustomer security/IT personnelon designated equipment.

• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.

• Meet Health and Human Services, Environment Health, and Safety,NISTand all other applicable regulatory requirements.

• Complete all planned Quality, EHS, and Compliance training within the defined deadlines.

• Identify and report any and all customer clinical device security concerns immediately to the GE Security operations center.

• Act as primary interface between the GEHC Security Operations Center (SOC) and the customer IT/security organization.

• Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.

• Identify and report any personal quality or compliance concerns immediately to the Quality Organization.

• Ensure timely dispatch closure (if applicable).

• Identify and report any unsafe workplace conditions or unsafe acts to the EHS Organization.

• Ensure completion of allsecurity related tasks assignedwithin prescribed timeframe (SLA’s).

• Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.

• Associate’s or Bachelor’s degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, IT or related field and minimum 2 years of experience servicing electrical, electronic, medical or IT equipment;

• OR equivalent military education and a minimum 2 years of experience servicing electrical, electronic, medical or IT equipment;

• OR High School Diploma/GED and a minimum 4 years of experience servicing electrical, electronic, medical or IT equipment;

• Experience interfacing with both internal team members and external customers as part of a solution-based service process.

• Strong communication skills with the ability to communicate technical issues to the customer in an easy-to-understand manner.

• Capable of performing special physical requirements (e.g., able to lift, carry, push, pull up to 35 lbs unassisted

• Ability to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, stand for long periods of time.

• Ability to reach at, above, below shoulder level; and flex/extend neck.

• Possess good hand, finger dexterity and specific vision abilities including color, close vision, distance vision, peripheral vision, depth perception.

• Must have and maintain a valid driver’s license.

• Strong clinical expertise and knowledge across all GEHC systems and equipment. Background on NIST preferred.

• Strong experience with clinical device security (patching, SW loads, vulnerabilities).

• Experience with supporting clinical device security programs.

• Ability to build strong working relationship with hospital IT and security professionals.

• Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.

• Experience troubleshooting and responding to customer concerns.

• Experience with Web applications and technological programs (e.g., iPad, iPhone Microsoft Office Suite).

• Strong networking skills.

• Strong rigor and task-oriented delivery.

• Excellent time management and organization skills and ability to manage multiple responsibilities.

• Strong coaching and mentoring skills.

• Training and experience in multiple modalities.

• Exhibit the mentality that customers determine our success.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership –always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.