PayPal Enterprise Onboarding Manager 

Singapore, Singapore 

669197971

What you need to know about the role:
The Enterprise Onboarding Manager (OBM) plays a pivotal role in the education, retention and growth of newly onboarded merchants from the Enterprise Sales Organization, overseeing the critical first 90 days from merchant launch through post-launch support.

In your day-to-day you will:

• Deliver merchant education and product demonstrations, ensuring success in managing users, reporting, settlement processes, Resolution Center, Fraud Filters, and general transaction reviews.

• Provide administrative support to Sales Teams during the onboarding process.

• Drive merchant growth and retention, either independently or in collaboration with assigned sales partners and integration teams, through referrals or triggered engagements.

• Manage a revolving portfolio of up to 25 merchants on a rolling 90-day basis.

• Support an "Onboarding Lite" functionality, delivering reactive support for a large volume of merchants.

• Expand product penetration by recommending solutions tailored to a merchant's business model, industry, and unique circumstances, fostering loyalty and long-term relationships.

• Ensure high-quality merchant integration to maintain competitive parity, increase market share, and boost conversion rates.

• Stay informed on PayPal’s vision and strategy, while leveraging knowledge of the eCommerce landscape, industry players, and competitors to win business.

• Understand the PayPal vision and strategy and leverage knowledge of ecommerce market, industry players and key competitors to win business

What do you need to bring:

• Expertise in PayPal and Braintree products and processes.

• Strong solution-based engagement and relationship management skills.

• Exceptional stakeholder management and project leadership capabilities.

• Results-oriented with a focus on meeting and exceeding financial and customer satisfaction goals.

• Excellent communication skills. This position supports enterprise clients based in APAC markets therefore apart from fluency in English and Mandarin, an additional language in Korean or Japanese, both written and verbal, with the ability to deliver presentations linking solutions to business value would be advantageous.

• Ability to adapt in a fast-paced environment with competing priorities, adjusting focus as organizational needs evolve.

• Proven team player with a demonstrated ability to work across cross-functional teams.

• Ability to work independently in both queue-based and non-queue-based environments.

• Strong proficiency with PC and internet-based applications.

• Experience utilizing tools like Salesforce and LinkedIn to build effective customer contact strategies.

Our Benefits:

Any general requests for consideration of your skills, please