Citi Group Digital Client Support Analyst - Russian speaker 

Hungary 

66818959

Responsibilities:

• Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues
• Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
• Conduct necessary analyses to address client needs
• Communicate resolutions to clients
• Inform clients about problems (system failures, market issues) and provide regular resolution updates
• Attend a variety of customer support activities related to Citi's main cash management system called CitiDirect
• Conduct individual trainings and webinars on how to use CitiDirect

Requirements:

• 2+ years of relevant experience
• Advanced Russian and fluent English language knowledge
• Customer service experience preferred
• Analytical skills including investigative mindset, problem-solving and a keen eye to detail
• Excellent communication skills
• MS Office literacy (word, excel etc.) and basic technical savviness
• Command of Hungarian language will be an advantage
• Ability to work under limited supervision within a team environment

By joining Citi Hungary, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive compensation package and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well:

• Cafeteria Program
• Home Office Allowance (for colleagues working in hybrid work models)
• Paid Parental Leave Program (maternity and paternity leave)
• Private Medical Care Program and onsite medical rooms at our offices
• Pension Plan Contribution to voluntary pension fund
• Group Life Insurance
• Employee Assistance Program
• Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed
• Flexible work arrangements to support you in managing work - life balance
• Career progression opportunities across geographies and business lines
• Socially active employee communities with diverse networking opportunities

Time Type:

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