Ebay Senior Program Manager 

United Kingdom, England, London 

666958226

In this role you will be responsible for program management of policy related changes, and co-ordinating with multiple partners to ensure these changes are delivered in a customer centric, data driven, no surprises manner

What you will accomplish:

• Leadership of our engagement with various teams involved in making policy changes
• Deeply understanding each change; why it is required, the potential impact on customers, their experience, and the business
• Support development of end to end, customer centric approaches to these changes; including onsite and offsite comms, customer support, account management, and country team readiness
• Develop and lead smoothly operating processes, structure, tracking, and governance to ensure clarity of roadmap, emerging issues, and impact
• Manage partners brilliantly to ensure there are no surprises, for anyone

What you will bring:

• Outstanding program management. From fast paced corporate, tech/ e-commerce, and/ or consulting
• Experience managing multiple partners from different functions globally. Clarifying roles and responsibilities, and cutting through complexity, to deliver
• Focus on customer led outcomes, using data and insight. Able to connect the dots to craft better customer solutions
• Ability to ‘see around corners’. Making sure all teams who might be impacted are aware and engaged as appropriate
• Clear, succinct, communication style. Able to explain highly complex topics simply
• Fluent English. The role will be based in Richmond upon Thames, UK with expectation to travel 10-15%