JPMorgan Product Controller- Associate 

India, Maharashtra, Mumbai 

666814241

Job responsibilities

• Work in a call center environment that requires 100% phone-based customer interaction
• Demonstrate excellent communication, negotiation, and decision-making skills, while staying engaged with our customers
• Communicate with customers in a metrics-driven environment
• Navigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment
• Take ownership of each customer interaction while treating them with respect and responding with empathy
• Work both independently and in a team environment
• Abide by all applicable regulatory and departmental practices and procedures

Required qualifications, capabilities, and skills

• 2+ years of customer interaction or customer support experience required, either by phone or face-to-face
• 1+ years computer experience, utilizing multiple computer applications in a Windows-based environment
• Ability to multitask using a computer and simultaneously provide customer support
• Comfortable in a fast-paced, consistently changing environment

Preferred qualifications, capabilities, and skills

• Previous experience working in a Hospitality, Restaurant or Retail industry
• Have a passion for helping people by solving problems, presenting, and explaining solutions
• Branch experience

Monday - Friday hours vary schedule will fall between 10:00am - 9:00pm