Cisco Collaboration Network Consulting Engineer WebEx Calling Contact Center 

India, Karnataka, Bengaluru 

665484269

What You’ll Do

• Drive technology design, implementation, execution, and/or optimization for projects/accounts to accelerate customer outcomes.
• Assist customers with integration and implementation of tools, systems, and service assurance for Cisco technologies.
• Support presale activities and translate business requirements into solution design.
• Build customer simulations in test labs to resolve/validate sophisticated issues.
• Build and deliver customer collateral, documentation, and knowledge transfer.
• Drive customer technology transitions, influencing solution architectures and services.
• Align with and support company policies and processes and utilize relevant tools to efficiently execute the role and support Professional Services’ strategies and goals.
• Play the role of an individual contributor.

Decision Making / Impact

• Decisions impact the quality, efficiency, and effectiveness of own team and other teams whose work activities are closely related, including multi-functional teams.
• Ability to understand and communicate project scope and map it to customer business goals and objectives.

Role and specific responsibilities

• Associate with customers along with appropriate internal and external resources' deployment/optimization of Cisco services and solutions.
• Takes ownership of task/project implementation for assigned engagements.
• Implement new techniques and methodologies utilized in customer delivery and share lessons learned with the broader team.
• Builds and reviews project work e.g. Design recommendations, High-Level Design, Low-Level Design, Implementation/ Change Management Plans.
• Builds and/or use test environments as the need arises to resolve sophisticated problems & compatibility issues.
• Demonstrates software skills and tools to configure, deploy Cisco products and solutions.
• Gives in the development of digital intellectual capital (e.g. scripts, digital signatures).
• Acts as a focal point for problem resolution for assigned customer engagements. Assures accurate and quick resolution of major customer problems across an appropriate range of technologies.

Expertise

• Experience in planning, designing, implementing and solving problems complex Cisco UC solutions for enterprise level customers.
• 3+ years of experience in designing, installing, configuring, and solving the Cisco UC applications such as CUCM, Unity Connection, CUCME, SRST, UCCX, CER, IM&P.
• Experience on Digital/Analog voice gateways, media resources such as conferencing, transcoding, MTP, and MoH and voice endpoints such as IP phones, and CIPC (softphones).
• Experience with planning and executing moderate-scale UC upgrade and migration activities.
• Experience in fixing Cisco Telepresence, Cisco Meeting Server video conferencing, Cisco Expressway, MRA and B2B calls for customers
• Experience with Cisco Cloud Meetings and Messaging solution – Cisco Webex Centers, Cisco Webex Cloud Connected Audio, Cisco Webex Meetings Server, Cisco Collaboration Meeting Rooms
• Good understanding of telephony dial plan design, implementation, and call control/routing protocols such as H.323, MGCP, SIP, SCCP, Q.SIG, CAS, ISDN PRI, FXO, FXS, and POTS.
• Good in TCP/IP concepts and protocols like DHCP, DNS, TFTP, NTP, and LDAP.
• Experience with UCS B/C series platforms and VMware technologies such as vCenter, vSphere EXSi, and vSphere client.
• Knowledge of Collaboration QoS desired.
• Professional level (e.g. CCNP) or equivalent relevant certification desired.
• Good in software programmability, automation, orchestration and/or virtualization.

Leadership / Autonomy

• Receives limited supervision. Receives little instruction on routine work and new assignments. Provides guidance and mentoring to other engineers. Translates team goals into work assignments.
• Being a trusted advisor & mentor. Emphasis is on the facilitation of processes, solutions.

We connect everything – people, process, data, and things – and we use those connections to change our world for the better.

We benefit everyone - We do all of this while seeking a culture that empowers every person to be the difference, at work and in our communities.