Goldman Sachs Wealth Management Marcus Goldman Sachs Fraud 

United States, Texas, Richardson 

665284020

Responsibilities

• Manage the day-to-day activities of a Fraud Operations team
• Provide direction to the team on productivity and SLAs, problem solving, setting timelines and next steps
• Provide individual coaching, mentoring, and feedback to the team on a regular basis
• Educate Fraud Investigators on identification and prevention of fraudulent activity
• Conduct training, monitor quality and quantity of case work and provide feedback on performance
• Manage significant caseload and utilize the company investigation system
• Open and prepare cases and follow all documented procedures to ensure proper cases detail is completed
• Review existing operational processes and identify opportunities for continuous improvement
• Review developing cases, identify and analyze points of compromise, and communicate potential risk to Fraud leadership
• Coordinate the investigation of any fraud issue with the appropriate Stakeholders as appropriate
• Communicate professionally with customers, merchants, financial institutions and other personnel to resolve system problems or request additional information and / or documentation to support a decision on whether fraudulent activity has occurred

Qualifications

• Bachelor's Degree or equivalent combination of education and fraud experience
• Minimum of 3-5 years of experience in financial services or related industries
• Minimum of 1-3 years of people management experience with a proven track record of strong leadership skills
• Ability to analyze data for patterns and trends and to take findings and communicate them in an effective manner
• Ability to research and make appropriate decision regarding complex cases
• Must be self-directed, detailed-oriented, driven, and able to work independently in a team-oriented and fast-paced environment

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.

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