JPMorgan Commercial Card Cardholder - Client Service Specialist III 

Philippines, Quezon City 

664910725

Job responsibilities:

• Resolving routine and complex inquiries in a fast-paced call center environment, problem resolution by phone or e-mail requests, as well as client education regarding products they utilize for their expense reporting needs.
• Individuals will also serve as an account manager in this role assisting clients with reports, assisting with new products and coaching over the phone concerning these products, as well as suggesting best practices based on client needs.
• Individual needs the ability to work independently and the ability to provide solutions to the client.

Required qualifications, skills and capabilities:

• Excellent communication skills - both verbal and written
• Advanced knowledge of Excel, Word, and Outlook a plus
• Project management also a plus
• Must have ability to work professionally with different levels of management within the organization
• Thrives under stress related deadlines
• Strong analytic ability when researching client inquiries a must
• Must possess strong problem resolution skills
• Ability to develop positive, professional relationships which enhance the ability to achieve results
• Flexibility in ability to alter schedule and work overtime as needed
• Previous experience working in a Call Center environment taking inbound and making outbound calls with at least 2 years experience.

WHEM shift (9pm/10pm start time) weekends off during training; post
Go Livewill be 24x7

Work during US/PH Holidays.