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Apple Customer Service Advisor – Italian Speaking Ireland, Cork 664396205
01.06.2024
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Key Qualifications
- Fluent in English and Italian
- Experience supporting customers via phone, e-mail, chat, and/or in person
- Real passion for customer service and ownership of the customer experience including comprehensive issue resolution
- Able to effectively tailor communication and style to differing audiences
- Handle own workload and work independently in a dynamic, constantly changing environment
- Grows with a team where expertise is shared and feedback is inspired
- Effective time management including ability to multi- task, organize and prioritize
- Able to research and grasp technical information across multiple tools while talking with customers
- Knowledge of one or more of the following is an advantage; iOS, Smartphone, Tablet, PC or Mac experience
- Aptitude for acquiring skills in technical troubleshooting and an eagerness to learn and take on new challenges
Additional Requirements
- Available to attend approximately 3-4 weeks of required training on a fixed schedule that may include weekends
- Flexible to work between the hours of 7:00 a.m. GMT and 8:30 p.m. GMT including weekends and holidays, with the possibility to flex up or down hours depending upon business needs
- Successful completion of initial training
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