EY Manager - Business Design Lisboa/Porto 

Portugal, Lisbon 

664265346

Through our structured learning and development program, you’ll develop the skills, knowledge and experience to help grow our clients’ businesses. And with a network that stretches across the world, you’ll gain unparalleled insight and experience from different geographies and sectors. So whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

Your key responsibilities

• Lead complex CX workstreams comprising a mix of EY and client’s resources, with overall accountability delivering the expected outcomes to quality, time and budget.
• Ability to build a highly collaborative, high performing team environment.
• Coach and mentor junior team members.
• Ability to identify and address client needs, and lead client discussions and meetings and workshops.
• Lead in the design and implementation of customer-centric solutions that provide measurable impact to clients.
• Design customer journeys in various client sectors, identify experiential pain points, delights and CX capabilities .
• Contribute to the development of the Business Design practice i.e. support industry events, thought leadership and development of new tools and methods.

Skills and attributes for success

• Strong analytical and problem-solving skills.
• Strong drive to excel professionally, and to guide and motivate others.
• Advanced written and verbal communication skills.
• Dedicated, innovative, resourceful, analytical and able to work under pressure.
• Foster an efficient, innovative and team-oriented work environment.

To qualify for the role, you must have

• A bachelor’s or master’s degree with 5 years of working experience in a customer-facing and problem-solving capacity. Preferably with experience in a business consulting role in a leading consultancy firm, designing or delivering customer journeys in the market.
• Familiarity with customer-centric trends, best practices and technology solutions. Some fundamental experience in at least one of the competencies: customer research and insights, design, sales and marketing, customer services operations and channel engagement would be helpful.
• Some experience in the design or delivery in at least one or more of the following competencies: Customer research and Insights; Human-centred Experience Design and Measurement; Sales and Marketing; Customer Services and Engagement; Recognized digital platforms and enabling technologies i.e. CMS, CRM.

Ideally, you will also have

• Sector-specific customer experience knowledge.
• Knowledge in Agile and/or traditional project management.
• Knowledge in product management and development lifecycle.
• Knowledge in Design Thinking, UI/UX.

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you will be a confident leader equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization. If you are ready to take on a wide range of responsibilities, and are committed to seeking out new ways to make a difference, this role is for you.

EY offers a competitive remuneration package commensurate with your work experience. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around;
• Opportunities to develop new skills and progress your career;
• The freedom and flexibility to handle your role in a way that’s right for you.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.