Amazon Engagement Manager AWS Solutions Walk 

United States, Texas, Arlington 

663974350

JWOS is seeking an Engagement Manager to educate, evangelize and drive implementation of Just Walk Out technology with retailers globally. In this role you will combine technical expertise with strong project leadership skills to drive successful implementations of Just Walk Out technology. You will bridge business requirements with technical solutions, facilitating technical discussions and ensuring alignment with customer outcomes. Applying JWOS best practices, you will distill customer/partner needs into clear technical requirements, decompose complex problems, and make informed trade-off decisions considering performance, scalability, security, and business impact. Ultimately, you will own the digital integration workstream to launch new Just Walk Out storesPossessing strong technology and program/project management experience, you will validate technical solutions against business goals, recognize when additional technical evaluation is needed, and manage technical risks. You will be expected to develop retail domain-specific expertise, and effectively communicate technical concepts to both technical and business audiences. As you progress, you’ll lead increasingly complex technical projects, shape cross-organizational technical strategies, and establish best practices in your domain. In this role you will apply your management and leadership capabilities to successfully execute project plans, proactively identify and manage risks, resolve issues, escalate when appropriate, and drive projects to successful completion, while exceeding customer expectation
Key job responsibilities
As an experienced technology program/project manager, you will be responsible for:* Define and track the development plan for new partners, new integration and introduction of new features to a customer
* Define and track the digital integration launch plan for new store launches or migrations
* Define and track the test plan for new integrations and launches
* Support SAs on customer engagements to educate, scope and troubleshoot customer integrations
* Support SAs in resolving Customer support escalations
* Work with Product teams on the tracking plans for VOCs and new feature tech readiness
* Own the improvement of Digital attribute tracking across team and systems
* Perform low-level validation and troubleshooting tasks during store launch or migration (i.e., should be familiar with Libby tags, able to view a session id, configure basic settings in merchant portal)
* Own status reporting of launches and migrations to internal and external stakeholdersDiverse Experiences: JWOS is comprised of retail and non-retail experts. Even if you do not have all the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

- Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience
- 3+ years experience in cloud computing/SAAS
- Experience in project management of technical programs
- 3+ years Project Management and Engagement Management experience managing enterprise-level IT projects, responsible for driving results, including hands-on experience in Agile and implementation of project management tool sets (Confluence, Jira, Smartsheet, etc.)

- AWS experience preferred
- Project Management Professional (PMP) and/or AWS Certified Solutions Architect - Associate
- Strong understanding of retail services, architectures, and best practices
- Experience applying AWS frameworks like Well-Architected and Cloud Adoption Framework
- Proven ability to establish technical credibility with engineering teams and senior technical decision-makers
- Strong presentation and communication skills that effectively convey best practices, project management, and risk mitigation strategies. Proven success as a project/program manager in complex enterprise environments.