Capital One Principal Associate - Content Strategist 

United States, Texas, Plano 

663824372

Locations: TX - Plano, United States of America, Plano, Texas Principal Associate - Content Strategist

This is a Hybrid position located in Plano, TX. Relocation to Plano, TX required if you're not located in the Dallas, TX area.

What You’ll Do:

You’ll be asked to handle a variety of responsibilities, including:

Collaboration & Connection

• Collaborating with technology, product, and business teams to uncover customer and business needs - then translating them into intuitive and engaging digital experiences

• Participating in translating complex ideas into understandable concepts that evolve and enhance the product experience

• their
  language

• Championing design-centered approaches grounded in product research and analysis, and always representing the perspective of content strategy

• Working with partners and teams across various geographies

• Embracing and advocating for an experience mindset - this is as important to the work as the results

• Participating in hiring by reviewing resumes, conducting interviews and attending consensus

Discovery & Delivery

• Working with the research team to understand customer needs and define what information is needed throughout the user experience through usability and empathy studies

• Framing problems, defining insights, and designing newmethodologies/practicesto serve customer needs

• Creating new content experiences, and guiding others in the process

• Ensuring all content is clear, easy to understand, and written in natural language

• Adhering to compliance requirements using natural language and content standards

• Facilitating and participating in workshops with internal and external stakeholders to align with business needs

• Collaborating with other writers, UX designers, and visual designers to contribute to our internal design system, content strategy community of practice, best practices, and guidelines

Basic Qualifications

• At least 4 years of experience with journalism, content creation, editorial, or information architecture disciplines

Preferred Qualifications

• Experience with content creation for cross channel experiences

• Bachelor’s or Master’s degree in a design or related field

• Comfortable working with a variety of business partners and delivering outcomes

• Familiarity with working in an established design system

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.