Red hat Senior Technical Support Engineer - RHEL Hybrid Cloud Waterford Office 

Ireland 

663766148

What you will do

• Support Red Hat’s customers on various Red Hat Enterprise Linux related issues on different Hybrid Cloud solutions

• Resolve customers’ issues related to new installations, booting issues, migrations, security issues among others while understanding their business needs.

• Exceed customer expectations by providing outstanding quality of support

• Collaborate with other engineers and developers to develop creative solutions for our customers, including fixes or workarounds.

• Share your knowledge gained from troubleshooting issues by contributing to the global Red Hat knowledge management system; present troubleshooting instructions and solutions to other engineers within the domain.

• Build on your expertise by going through intensive onboarding, which includes taking RHEL Certifications, such as Red Hat Certified Engineer (RHCE).

• Constantly work on your skills so you can keep up with the latest technology trends as well as new products and features in Red Hat’s portfolio.

• Collaborate with your colleagues on different side projects, contribute to the success of the global team and / or contribute to the OpenSource community.

• Manage workload to ensure that all customer issues are timely handled and driven to resolution.

What you will bring

• Professional working experience as a support, sustaining, or development engineer or other directly related experience in an enterprise environment

• Previous experience configuring and troubleshooting various scenarios on Linux systems, with detailed knowledge of base packages included in the RHEL distribution (for example: systemd, ssh, vsftpd, ntpd, cups etc.)

• General understanding of security mechanisms such as SELinux.

• Solid understanding of networking configuration (IP configuration, interface bonding, routing, firewalls, etc.)

• Excellent communication skills, ability to analyze and effectively resolve complex customer issues

• Ability to work with conflicting priorities, take initiative, and maintain a customer-centric focus

• Passion for problem-solving and investigation of the most complex customer and technical problems

• Thirst for knowledge, ability to further grow and enhance your technical/interpersonal skills

• Team player attitude, open-minded and collaborative approach

• Bachelor's degree or equivalent working experience

• Any Linux system administration certifications are a plus