In this role, you will be a core technical contributor building models and intelligence layers that power our AI agents, insights engines, and GenAI-enhanced platforms. You’ll develop robust ML pipelines, design evaluators for LLM responses, and embed decision-making intelligence into sales-facing tools. Your work will drive prescriptive analytics, root cause analysis, and agent behavior tuning. You will do all this by:- Developing and productionizing ML models (e.g., forecasting, anomaly detection, attribution, causal inference) used by our AI agents and insights platforms.- Building RCA and recommendation engines that enhance summarization and chatbot capabilities.- Analyzing agent interactions and implementing LLM evaluation pipelines to measure factual accuracy, latency, and user satisfaction.- Supporting experimentation and A/B testing for new insight types and interaction methods.- Partnering with AI engineers and PMs to scale features across regions and tools.- Influencing upstream data model design, drive KPI definitions, and develop your own data solutions as needed.- Building and supporting dashboards and self-service tools (using several platforms) to analyze and present internal and external data.