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What you will do
The day-to-day responsibilities of an engineer on the team involve working with live systems and coding automation. You will be expected to:
Contribute code to increase the scalability and reliability of the service
Contribute software tests and participate in peer review to increase the quality of our codebase
Help and develop peers’ capabilities through knowledge sharing, mentoring, and collaboration
Participate in a regular on-call schedule, including occasional paid weekends and holidays
Practice sustainable incident response and blameless postmortems
Resolve customer issues escalated from the Red Hat Global Support team
Work within a small agile team to develop and improve software, support your peers, plan and self-improve
Support of critical services such as identity management and role based access control
Contribute to and support orchestration and cloud based services
Previous history and/or experience in a FedRAMP environment is a plus
What you will bring
A bachelor's degree in Computer Science or a related technical field involving software or systems engineering is required. However, hands-on experience that demonstrates your ability and interest in software engineering and cloud services is valuable to us and may be considered in lieu of degree requirements. You must have some experience programming in at least one of these languages: Python, Golang, Java, C, C++ or another object-oriented language. You must have experience working with public clouds such as AWS, GCP, or Azure. You must also be able to collaboratively troubleshoot and solve problems in a team setting.
As an engineer on the team, you will be most successful if you have some experience troubleshooting an as-a-service offering (SaaS, PaaS, etc.) and some experience working with complex distributed systems. Direct experience with Kubernetes or OpenShift is a plus. We like to see a demonstrated ability to debug, optimize code and automate routine tasks. We are Red Hat, so you need a basic understanding of Unix/Linux operating systems.
A US citizenship and/or fulfilled requirements as required by a FedRAMP environment and/or US Government regulations.
Desired skills
5+ years of experience managing Linux servers running Red Hat Enterprise Linux (RHEL), CentOS, or Fedora hosted at a cloud provider such as Amazon Web Services (AWS), Google Compute Engine (GCE), or Microsoft Azure
US Citizenship
3+ years of experience with enterprise systems monitoring; knowledge of Prometheus is a plus
3+ years of experience with enterprise configuration management software like Ansible by Red Hat, Puppet, or Chef
2+ years of experience programming with at least one object-oriented language; Golang, Java, or Python are preferred
2+ years of experience delivering a hosted service
Demonstrated ability to quickly and accurately troubleshoot system issues
Solid understanding of standard TCP/IP networking and common protocols like DNS and HTTP
Solid communications skills and experience working directly with and presenting to customers
1+ year(s) of experience with Kubernetes is a plus
1+ year(s) of experience with docker-based containers is a plus
The salary range for this position is $111,260.00 - $183,580.00. Actual offer will be based on your qualifications.
Pay Transparency
● Comprehensive medical, dental, and vision coverage
● Flexible Spending Account - healthcare and dependent care
● Health Savings Account - high deductible medical plan
● Retirement 401(k) with employer match
● Paid time off and holidays
● Paid parental leave plans for all new parents
● Leave benefits including disability, paid family medical leave, and paid military leave
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