Amazon Technical Account Manager Financial Services ES - ANZ 

Australia, Queensland 

661449409

Key job responsibilities
Every day will bring new and exciting challenges on the job while you:• Act as a single point of contact to Enterprise Accounts
• Understand your customers outcomes and business goals
• Make AWS service improvement recommendations that fit with your customer strategy and architecture
• Evaluate, analyze and present periodic reviews of operational performance to customers
• Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning
• Champion and advocate for customer requirements within AWS (e.g. feature request)
• Participate in customer requested meetings (onsite or via phone)
• Leverage key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
• Share knowledge and innovate with some of the leading technologists around the world
• Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible
• Plan and execute successful business-critical events including product launches, migrations, and modernizations for your customers on AWSBrisbane, QLD, AUS

- • Experience in at least two of the following technical domains: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development.
- • Internal enterprise or external customer-facing experience with the ability to clearly articulate and present to small and large audiences.
- • 5+ years of experience in similar roles such as a Senior Technical Consultant, Solutions Architect, IT Manager/Engineer or other similar technical roles.

- • Computer Science or Math background.
- • Working knowledge of software development practices and technologies
- • Experience working with AWS technologies
- • Solid understanding of technology budget management