Philips Repair Representative 

United States, Pennsylvania 

65966512

Your role:

• Responding to a high volume of inbound complaints and order requests via telephone calls, email, and fax correspondence; facilitate problem resolution; provide information on our products and services and demonstrate our commitment to customer service by following up on customer issues to ensure superior results.
• Responding to customer requests and questions regarding repairs, service, products, and account information. Analyze and resolve customer concerns using established procedures.
• Coordinating with manufacturing, distribution and service centers to ensure order fulfillment.
• Identify, research, and solve non-standard problems through a solid understanding of our business, products, processes, and procedures.
• Providing back-up support to other members of Customer Service

You're the right fit if:

• You have acquired 1+ years in a Customer Service environment, preferably in a medical device industry.
• You excel in effective telephone communication, delivering exceptional customer service, and resolving conflicts with professionalism and ease. Experience with CRM, such as SAP are strongly desired
• You have an Associate degree or higher in a business-related field or have equivalent professional experience
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this .
• You can consistently solve non-routine product, repair, pricing and shipping issues as they relate to current products and customers highly desired.

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about .
• Discover
• Learn more about
• Learn more about our commitment to .

The pay range for this position in Pennsylvania is $39,000 to $67,000

How we work together

This is an office role.

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

within commuting distance to Murrysville, PA