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Walmart Senior Manager Software Engineering - Contact Center Tech CRM United States, Arkansas, Bentonville 656390096
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Position Summary...
What you'll do...
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The Contact Center Tech CRM team provides support for the implementation of Oracle Service Cloud across various business units, including Walmart stores, Sam's Club, EBS, Walmart CA, Walmart MX, and other small business units. Their responsibilities encompass designing, developing, implementing, and providing ongoing support for features within Oracle Service Cloud.
- Lead large-scale, complex, cross-functional projects by reviewing project requirements; translating requirements into technical solutions; directing and reviewing design artifacts.
- Experience working with micro-services architecture and distributed systems.
- Drive the technical vision and strategy for the engineering team. Stay current with best practices in software engineering.
- Business Acumen and Strategic Planning: Comprehend the business context of the work, make informed decisions that align with the overall leadership vision and strategy and identify opportunities to leverage technology to drive business outcomes.
- Ensures business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives; consulting with business partners, managers, co-workers, or other key stakeholders; soliciting , evaluating, and applying suggestions for improving efficiency and cost-effectiveness .
- Manage a team of highly skilled engineers. Foster a positive, inclusive, and collaborative work environment. Facilitate team meetings, code reviews, and knowledge sharing sessions.
- Coordinate with cross-functional teams to ensure projects are delivered on time and within budget. Monitor project progress, manage risks, and ensure high standards of quality.
- Provide guidance and mentorship to team members. Promote continuous learning and professional development within the team.
- Masters or bachelor's in computer science or related field with at least 10 to 15 years of experience
- Experience managing software development engineers and leading engineering projects.
- A constant desire to improve, learn more and take things to the next level and a passion for adopting the latest industry best practices.
- Strong knowledge and experience in Java, REST webservices , Cloud ( Azure or GCP ), Kafka or other messaging service, relational DBMS or NOSQL DB
- Experience working with service CRM systems . Experience working with Oracle service cloud (OSC) CRM is an advantage.
- Experience leading teams and people in a technical capacity .
- Experience with agile frameworks and facilitating ceremonies.
- Experience partnering with cross-functional project development and in collaborating with other scrum teams Product , Program Management, and Business Ops .
- Strong in competencies around planning, communication, and stakeholder management
- Good Problem-Solving Skills and ability to handle issues independentl y.
Our ideal candidate is an energetic, self-motivated individual focused on solving customer problems and willing to work in an innovative & challenging team environment. He/ She is a responsive team player who can proactively contribute at an individual level. He/ she is someone who thrives in a fun, fast-paced, dynamic, startup-like environment.
We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.
We use a hybrid way of working with primary in office presence coupled with an optimal mix of virtual presence. We use our campuses to collaborate and be together in person, as business needs require and for development and networking opportunities. This approach helps us make quicker decisions, remove location barriers across our global team, be more flexible in our personal lives.
Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more.
Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.
For information about PTO, see .
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.For information about benefits and eligibility, see .
The annual salary range for this position is $110,000.00-$220,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include: - Stock Minimum Qualifications...2 years’ supervisory experience.
Preferred Qualifications...
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