JPMorgan Onboarding Manager - Global Client Service+ Associate 

United States, Florida, Tampa 

655584871

Job Description

As an Onboarding Manager - Associate in the Global Client Service+ team, you will engage directly with clients, managing a diverse portfolio of client implementations across the Global Corporate Bank and Commercial Bank sectors. This role encompasses all client and industry segments, including Multi-National Corporations, Financial Institutions, FinTech, and Innovation Economy clients. You will work closely with all functions within JPM Payments, influencing resource allocation for client transactions and driving process improvements across partner functions.

Job responsibilities

• Lead and Deliver: manage and deliver projects for multiple clients simultaneously, ensuring a smooth integration into the Payments organization
• Manage Complex Deal Management: specialize in handling highly complex deals, conducting impact assessments, and crafting bespoke solutions that meet client needs
• Manage Lifecycle Management: drive the delivery of deal expectations through every stage of the Global Client Service+ project lifecycle
• Solve Problems Proactively: identify and escalate issues that could impact client deliverables or satisfaction, while ensuring alignment with operational risks and controls
• Provide Client-Centric Solutions: own the resolution of client-impacting issues and implement framework enhancements to continually meet client demands
• Build Collaborative Partnerships: build strong relationships with Sales, Product, Client Service, Implementations, Operations, and Technology partners as a trusted advisor
• Lead Continuous Improvement: lead initiatives for continuous improvement, delivering balanced solutions that align client requirements with the broader goals of the firm

Required qualifications, capabilities, and skills

• Exceptional Communicator: strong written and verbal communication skills with the ability to influence across levels and organizational boundaries
• Organizational Excellence: strong personal organizational skills and governance disciplines are essential to meet core deal management deliverables
• Team Player: thrive in a fast-paced, client-facing team environment, handling multiple events and tasks with ease
• Culture Carrier: promote a diverse and inclusive work environment, exemplifying the highest standards of ethics and integrity, respecting individuals at all levels

Preferred qualifications, capabilities, and skills

• Reading and speaking fluently in Spanish and/or Portuguese is strong benefit for this role
• Industry Insight: understanding of the Payments business, organization, and products
• Operational Knowledge: familiarity with Payments Operations
• Project Management: basic project management disciplines