Citi Group KYC Operations Analyst - C10 MUMBAI 

Malaysia, Penang, George Town 

655581195

Responsibilities:

• Manage and lead KYC operations, including executing processes in accordance with Citi compliance policies and overseeing the KYC control environment
• Perform program management of existing Business As Usual (BAU)/Refresh process with scope to migrate further functions globally
• Provide people management and development responsibilities and ensure team service level standards are met
• Liaise with Compliance department and senior management within business units supported
• Oversee new client onboarding and implement process enhancements to improve client onboarding experience
• Provide Management Information System (MIS) reporting to senior management and ensure delivery of targets within timelines dictated by BAU and Refresh Program
• Monitor account refresh activity daily to ensure regulatory/document requirements are met
• Perform quality reviews on new client and refresh cases, ensuring a high level of quality before cases are finalized
• Maintain ‘Book of Work’ for new system releases and enhancements to existing infrastructure
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Ability to manage teams.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 5-8 years of experience Operations Management
• Bachelor’s degree (or equivalent) in business administration, or related field
• Two or more years of proven experience in an operations management role
• Strong budget development and oversight skills
• Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service
• Highly trained in conflict management and business negotiation processes
• Quality & Procedures Experience will be taking in consideration.
• KYC Knowledge

Requirementsfor Internal Candidates include:

• 90% English Level
• 85 % or more of Quality Scores on current role (three months average)
• KYC / AML Background.
• Relevant experience is required.
• Time management, presentation skills, detailed oriented, analytical thinking, problem solver.
• Soft skills such as feedback, coaching, high communication skills, team player.
• Quality and Procedures knowledge is a plus.
• 1 year on current role.
• CPWM background is a plus.
• Availability to work from 8 AM to 5 PM

Time Type: