Your Role and Responsibilities
- Receive tickets from the automated integration between ticketing systems and manual incidents open by CEMEX Security Organization, IT Heads, third party stakeholders
- Open security related tickets upon Cemex requirements in the ISM tool and in the VSOC portal.
- Track progress of open tickets.
- Provide escalation and exception handling for problems, consistent with IBM established procedures on Supplement E Exhibit 3 “Service Levels”.
- Upon resolution of the problem request, close the ticket.
Required Technical and Professional Expertise
- Advanced English for writing and speaking
- Availability to work in person at our client’s office in Monterrey, 3 to 4 times a week
- Over 1 year (1+) of experience in security incident management.
- Bachelor’s degree in Computer Information Systems Telecommunications Engineer.
- Professional in incident management processes.
- Knowledge of ITIL fundamentals.
- Information security skills.
- Basic knowledge of COBIT.
- Knowledge of security incident management processes and procedures.
- Knowledge of security infrastructure from an operational perspective.
- Demonstrated skills in interpersonal and verbal communication.
- Demonstrated skills in written communication.
- Ability to handle multiple tasks.
- Proven problem-solving and resolution skills.
- Domain of the MITRE ATT&CK framework.
Preferred Technical and Professional Expertise
- Certified Information Systems Security Professional (CISSP)
- NIST Cybersecurity Framework (CSF)