Amazon Technical Account Manager ES - CN-AWS 

Singapore 

6544311

TAMs are engaged at the account level in providing recommendations and proactive advice through all phases of the cloud adoption life cycle. Every day will bring new and exciting challenges on the job while you:* Champion and advocate for Enterprise Support customers
* Be excited about cross-team and cross-org collaboration
* Make recommendations on how new AWS offerings fit in the company strategy and architecture
* Complete analysis and present periodic reviews of operational performance to customer
* Provide deep reviews of service disruptions, metrics, detailed prelaunch planning
* Participate in customer requested meetings (onsite or remote)
* Has access and knows how to use all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
* Work with some of the leading technologists around the world
* Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible
* Act as incident manager for complex or large impact incidentAbout the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- Bilingual in Mandarin and English.
- The person will possess 5+ years of technical support/Solution Architect/Professional services/Devops/Software Engineering or consulting experience.
- Must have demonstrated expertise in one or two of these areas
- Systems administration (Linux and/or Windows)
- Networking (DNS, IPsec, BGP, VPN, Load Balancing)
- Programming/scripting (Java, Perl, Ruby, C#, and/or PHP)
- Hands-on experience with container technologies such as Docker, Kubernetes and be familiar with Kubernetes ecosystem
- Experience configuring, running, and maintaining databases, such as MySQL/PostgresSQL/Oracle
- Experience in Blockchain/Web3 technology, and experience architecture, developing Apps or solutions for Blockchain/Web3.

- Experience in AWS Services.
- Deployment experience for CICD pipeline base on Kubernetes, large scale Kubernetes operation
- Proficiency in Database operation, such as minimum downtime upgrade, performance fine tuning
- Cybersecurity operation experience, specifically in FinTech/Web3
- Experience in a relationship management role in a large enterprise environment.
- Solid understanding of technology budget management
- Computer Science or Math background highly desired; working knowledge of software development practices and technologies highly desired
- Experience in a 24x7 operational services or support environment