F5 Sr Product Manager Commercial Models CX 

United States, Washington, Seattle 

654325280

About the Role

Key Responsibilities:

Program Strategy & Customer Experience

• You own creation of a comprehensive vision and defensible strategic roadmap that maps target outcomes and KPIs to delivery milestones
• Conduct competitive analysis to inform program priorities and approach.
• Integrate qualitative and quantitative insights into decision-making
• Coordinate go-to-market strategies with sales, marketing, and customer success teams to ensure seamless launches and cross-functional success.
• Conduct regular progress checks and manage milestones across multiple teams and stakeholders.
• Advocate for the customer by analyzing customer behavior, pain points, and feedback to drive program improvements and business decisions.
• Work with UX/UI teams to design intuitive experiences, leveraging technologies like AI and integrate different aspects of the customer experience to deliver cohesive and innovative solutions.
• Lead initiatives that enhance customer adoption, retention, and satisfaction by delivering solutions that align with their needs and expectations.

Qualifications

• Education: Bachelor’s degree in Business, Computer Science, or a related field (MBA is a plus).
• Experience: 5+ years of program or project management experience with increasing levels of responsibility, ideally in SaaS, technology, or customer-centric industries.
• Proven ability to lead cross-functional teams and manage complex initiatives in fast-paced environments.
• Experience of the Customer Lifecycle – acquisition, renewals, win-back – for software or technology products.
• Strong analytical skills to transform data and insights into actionable program strategies and decisions.
• You have identified opportunities to leverage AI/ML solutions that will improve experience outcomes.

Core Competencies

• Customer-Centric Mindset: Committed to delivering exceptional experiences.
• Strategic Thinker: Able to identify opportunities, make confident decisions, and navigate ambiguous settings with a clear vision for success.
• Execution-Oriented: Exceptionally organized with a results driven mindset.
• Excellent Communicator: Ability to effectively convey complex concepts to diverse audiences while ensuring clarity and alignment in expectations.
• Collaborative Leader: Inspires and influences cross-functional teams, fostering teamwork, accountability, and transparency.

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

The annual base pay for this position is: $160,666.00 - $240,998.00