SAP Customer Technical Advisor / Support Expert f/m/d 

Germany, Baden-Württemberg 

652631201

What you’ll do

As a Customer Technical Advisor / support expert, your responsibilities include:

• Exhibiting outstanding ownership and stakeholder management, within the customer IT departments during escalations and critical situations.
• Taking a hands-on approach in the initial diagnosis of critical incidents.
• Ensuring our customer achieves the best outcomes from ECS operations by efficiently driving resolution of critical incidents.
• Implementing proactive measures to mitigate the escalation of less critical incidents.
• Providing support and guidance to customer IT teams in their day-to-day operations.
• Willingness to occasionally work on weekends to support major projects and participate in an on-call roster.

What you bring

• Bachelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information Management or equivalent experience
• Exceptional problem-solving skills, including the ability to identify root cause and guide resolution of incidents for active productive issues. Performance analysis skills are a necessity.
• Exemplary customer focus, ensuring their needs and satisfaction are the top priority.
• Outstanding written and verbal communication skills. Capable of effectively explaining technical details to a non-technical audience.
• Possessing an exceptional level of expertise in BASIS, HANA, SUSE (ideally with Pacemaker), with a minimum of 10 years' BASIS experience, 5 of which should be in a large customer landscape.
• Deep understanding and proficiency in hyperscaler infrastructure, tools, and processes, with a minimum of 5 years' experience preferred.
• Advantageous to have extensive knowledge of SAP applications such as BW, APO, and ERP.

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