This role requires a deep technical understanding, the ability to translate complex technical concepts into clear marketing and training strategies, and a strong focus on customer advocacy.
Key Responsibilities:
Product Evangelism and Advocacy:
- Represent security products in key customer engagements, conferences, and events.
- Conduct technical presentations, demonstrations, and proof-of-concept (POC) workshops for customers, partners, and internal stakeholders.
- Clearly communicate the value proposition of security solutions, highlighting both technical and business benefits.
Cross-Functional Collaboration:
- Partner with Product Management to influence product strategy, feature prioritization, and roadmap development.
- Collaborate with Engineering to ensure customer requirements are integrated into product design and development.
- Work closely with Sales and Channel Teams to drive product adoption through customer training, feedback sessions, and technical guidance.
Technical Documentation and Enablement:
- Create and maintain technical documentation such as white papers, technical briefs, use cases, and how-to guides.
- Develop training materials and deliver technical training sessions for customers, partners, and internal teams.
Skills and Qualifications:
Technical Expertise:
Expertise in network security technologies including NGFW, IPSec, DDoS protection, malware detection, and encryption technologies.
Familiarity with routing technologies, preferably SD-WAN, and experience with protocols such as BGP, OSPF, and EIGRP.
Good understanding of Cloud SaaS & IaaS solutions. Relevant cloud or security or AI certifications are a significant advantage.
Communication and Collaboration:
- Excellent verbal and written communication skills, with the ability to simplify complex technical concepts for a variety of audiences.
- Proven ability to collaborate cross-functionally with teams including sales, marketing, engineering, and customers.
Customer Focus:
- A passion for understanding customer pain points and converting them into actionable product features.
- Experience in managing customer adoption programs or beta trials is a plus.
Educational Background:
- Bachelor’s or Master’s degree in Computer Science, Electrical/Electronics Engineering, or a related field.
- 8+ years of industry experience in Technical Marketing, Engineering/QA, or Networking Security roles.