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AlignTech iTero Field Service Support Bangalore 
India, Karnataka, Bengaluru 
651671651

13.08.2024

changing lives.

Potential absorption, basis performance – into clinical or sales division.

  • Work timings (possible visits at 8:30am - 8 PM); 6 days working (Monday to Saturday)
  • Instrument to be carried around (25Kgs)

Essential duties include but are not limited to the following:

Deliver Results

  • Responsible for working with assigned accounts and team within the organization.
  • Provide all appropriate reporting to Manager including feedback from customers on a Daily report
  • Work closely with sales team to develop a high-performance team in India.

Drive the Best Outcomes

  • Acquire and maintain detailed knowledge of the company's product-iTero
  • Provide training in product knowledge, selling skills, and territory management, and Align Terms and Conditions of Business
  • Co-operation with co-colleagues through observation during co-travel, frequent feedback and the analysis of data
  • Evaluate levels of customer, product and systems knowledge via in-field assessment
  • Provide appropriate training and field coaching as required.
  • Build strong ethical business relationships with customers to ensure usage of our products and gain greater market share by focusing high value activity and selling,
  • Ensure professional dress code and attitude is maintained at all
  • Keep abreast of what competitors are doing; and update Marketing Manager of market intelligence and pulses in the market.
  • Be responsible for all quality updates records and customer product feedback for India market.

Perform other duties as assigned

Technical Qualifications

  • The following skills are required:
    • Ability to effectively and systematically trouble-shoot and qualify issues.
    • Ability to simply and clearly discuss technical issues with non-technical end users including customers.
    • A good understanding of and ability to troubleshoot MS Windows Operating Systems.

Non-Technical Qualifications

  • Must have good interpersonal skills and the ability to work cross-functionally.
  • Ability to focus attention to detail.
  • Ability to perform in a fast-paced, highly dynamic environment.
  • Dynamic, optimistic, accurate, results oriented, hard-working, creative.
  • Ability to work without constant supervision.
  • Able to flourish in young international company experiencing significant growth (i.e. roll up sleeves approach and able to deal with ambiguity).
  • Ability to communicate effectively with people in all areas of a company is vital. Willing to reassess and reorganize when traditional solutions are not working. The incumbent should be able to work within a multi-cultural team and have superior interpersonal skills.

EDUCATION and/or EXPERIENCE

  • Bachelor of Dental Surgery (Mandatory)

SKILLS REQUIRED: LANGUAGE SKILLS

  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals in English
  • Ability to actively perform both internal and external correspondence.