Amazon Business Analyst Account Health Support 

United States, Arizona, Tempe 

65152033

Key job responsibilities
• Work with team leadership to understand the customer needs and concerns as well as define solutions.
• Translate basic business problem statements into analysis requirements. Work with internal customers to define best output based on expressed stakeholder needs.
• Use analytical and statistical rigor to solve complex problems and drive business decisions.
• Develop queries and visualizations for ad-hoc requests and projects, as well as ongoing reporting.
• Write queries and output efficiently, and have in-depth knowledge of the data available in area of expertise.
• Pull the data needed with standard query syntax; periodically identify more advanced methods of query optimization. Convert data to make it analysis-ready.
• Recognize and adopt best practices in reporting and analysis: data integrity, test design, analysis, validation, and documentation.
• Monitor and troubleshoot operational or data issues in the data pipelines
• Review and audit existing ETL jobs and SQL queries.
• Good communication and writing. Effectively communicates with both business and technical teams.A day in the life
• Partner with Business Stakeholders to automate metrics and dive data to drive decisions that will support Sellers on the Amazon Platform
• Surface opportunities to drive process improvement, looking beyond the surface to understand what the data means for the team
• Participate in reviews with Global leadership spanning our six operations sites, from Arizona to Singapore.
• Provide data insights to Operations Managers to help them understand root cause of defect drivers for the programs and specialists.

- 5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience
- 3+ years of business or financial analysis experience
- Bachelor's degree or equivalent
- Experience defining requirements and using data and metrics to draw business insights
- Experience with SQL
- Experience making business recommendations and influencing stakeholders
- Be self-driven, and show ability to deliver on ambiguous projects with incomplete data.

- 5+ years of business analyst, data analyst or similar role experience
- Verbal/written communication and data presentation skills, including an ability to effectively communicate with both business and technical teams