Citi Group Business Analytics Analyst - C09 BANGALORE 

India, Karnataka, Bengaluru 

650015997

What do we do?

• The TTS Analytics team provides analytical insights to the Product, Pricing, Client Experience and Sales functions within the global Treasury & Trade Services business. The team works on business problems focused on driving acquisitions, cross-sell, revenue growth & improvements in client experience.
• The team extracts relevant insights, identifies business opportunities, converts business problems into analytical frameworks, uses big data tools and AI/ML techniques to drive data driven business outcomes in collaboration with business and product partners.

ROLE DESCRIPTION

• The role will report to the AVP or the VP leading the team
• The role will involve working on multiple analyses through the year on business problems across the client life cycle – acquisition, engagement, client experience and retention – for the TTS business
• This will involve leveraging multiple analytical approaches, tools and techniques, working on multiple data sources (client profile & engagement data, transactions & revenue data, digital data, unstructured data like call transcripts, etc.) to provide data driven insights to business partners and functional stakeholders.

Qualifications:

• Bachelor’s Degree with 2-4 years of experience in data analytics, or Masters Degree with 0-2 years of experience in data analytics
• Demonstrate ability to solve problem
• Customer service skills
• High attention to detail

Education:

• Bachelors/University degree or equivalent experience
• 0-2 years of experience (for Masters)
• 2-4 years for Bachelors

Analytical Skills:

• Strong logical reasoning and problem solving ability
• Proficient in converting business problems into analytical tasks, and analytical findings into business insights
• Proficient in formulating analytical methodology, identifying trends and patterns with data
• Has the ability to work hands-on to retrieve and manipulate data from big data environments

Tools and Platforms:

• knowledge in Python, SQL, PySpark and related tools
• Proficient in MS Excel, PowerPoint
• Good to have: Experience with Tableau or other visualization tools

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Time Type: