Capital One Treasury Management Associate Team Lead Commercial Bank 

United States, Virginia, Arlington 

649716097

Treasury Management Associate Team Lead, Commercial Bank

General Responsibilities

• Team Leadership:This role will have direct accountability for 5+ Associates across geographies / time zones. The leader is charged with coaching and developing associates, creating a culture that is a safe space to learn and challenge norms, while simultaneously setting a constantly rising bar for top performance

• Client management:While this role will not own client relationships on a long term basis, they will find themselves frequently interacting with clients in the form of escalations from their team members or sales partners. A client centric, client success oriented approach will be critical for success

• Client Experience:Although this role is not client-facing on a day-to-day basis, methodically balancing people / process / risk decisions with impact to client experience will be a critical success factor. The ideal candidate consistently utilizes customer-back design thinking in decision-making and regularly evaluates/strengthens how we measure the customer experience

• Data/Insights:Demonstrated experience/expertise with leveraging data and routines to drive results, and proactively identify risks and process breakdowns

• Continuous Process Improvement/Risk:Demonstrated experience identifying and implementing continuous improvement opportunities. Drives a culture where Associates have hands-on involvement in challenging existing processes to ensure they are up-to-date with current state risks. Escalates/owns process issues and risk remediation

• Stakeholder Management:Cultivates/maintains strong relationships/partnerships with key business partners in Sales, Operations, and Servicing functions

• Create a culture of collaborative continuous improvement, in partnership with our TM sales teams, to continually improve the customer experience, associate experience, and business performance

• Assist Treasury Management Sales Director with development and execution of strategy, owning and leading the execution of strategic initiatives

Basic Qualifications:

• At least 5 years of banking operations or financial services experience

• At least 5 years of sales experience

Preferred Qualifications:

• Bachelor's degree or military experience

• Certified Treasury Professional Designation

• Detailed knowledge of Treasury Management products

• An understanding of Treasury Management sales process

• Ability to work under minimal supervision, and work well under pressure

• At least 2 years of customer service experience

Richmond, VA: $140,600 - $160,400 for Sr. Department Ops Manager Charlotte, NC: $140,600 - $160,400 for Sr. Department Ops Manager Chicago, IL: $140,600 - $160,400 for Sr. Department Ops Manager McLean, VA: $154,600 - $176,400 for Sr. Department Ops Manager Plano, TX: $140,600 - $160,400 for Sr. Department Ops ManagerThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.