NICE Principal Client Services Program Manager Actimize 

United Kingdom, England, London 

649479611

How will you make an impact?

• Manage a number of projects for tier one clients of varying sizes utilising cross-functional Actimize teams distributed across multiple geographical locations.

• Establish effective governance according with best practice and common methodologies.

• Lead and manage a portfolio of client accounts, with multiple customer-facing software delivery engagements, delivered directly, and/or through a team of Senior Program/Project Managers.

• Provide effective, accurate and timely communications to all senior stakeholders. Scheduling and attend senior stakeholder meetings, including Steering Committees, and acting as a clear point of contact for client sponsors and senior management.

• Improve Customer Satisfaction (CSAT) returns for your portfolio of client accounts.

• Ensure effective Risk Management is proactively employed across the account portfolio. Actively collaborating with clients to ensure a rapid resolution, where necessary, avoiding, defusing, and managing escalations, should they arise.

• Ensure that scope is monitored and controlled on all projects and that any deviation is proactively addressed through change control, impact assessment, and re-planning to safeguard project baselines.

• Ensure that revenue forecasts, budgets and invoices are accurate and tracked regularly to ensure that Actimize projects meet their financial objectives.

• Manages cost, schedule and quality by overseeing project deliverables and ensuring project objectives are met.
• Assess and report the quality and efficiency of each stage of delivery of projects in your client portfolio. Proactively provide feedback on lessons learned, and contributing to the maintenance and development of project management resources, processes, and tools used within your Professional Services team.
• Proactively address performance issues within prescribed company guidelines. Top of Form

have highly developed soft skills, excellent stakeholder management and the gravitas needed to build long term relationships with clients and internal stakeholders alike.

be resilient and able to work well under pressure with challenging projects.

have experience of working in internationally distributed matrix-management structures.

have extensive previous experience of working in Professional Services and Financial Services / Capital Markets or Investment Banking.

be able to proactively guide the client through challenges while avoiding escalations.

be able to travel Internationally, if required.

• Minimum of 10 years + experience of managing complex IT software projects using established project/program management disciplines and methodologies. Recognized project management certification such as PRINCE2, PMP, MSP, etc… preferrable. While certification is important, candidates should be able to adapt to detailed processes and software delivery and project management practices & methodologies, such as Agile, Waterfall, Scrum, Kanban…

• Substantial experience of managing multiple concurrent IT/ software implementation and integration projects of varied size and complexity utilizing cross-functional teams in multiple geographical locations.

• Substantial experience of working with SMEs when developing scope/specification of large technical programs.

• Solid understanding of all phases of the Systems Development Life Cycle (SDLC), Data migration, Integration, Consolidation, Profiling, and Cleansing.

General

• Minimum relevant Bachelor's degree or equivalent of higher education.

• Able to build strong relationships across your portfolio of customers, and understand their business needs and priorities.

• The ideal candidate would be bilingual in fluently speaking and writing English and French, though this is not essential.

Reporting into: Director, Professional Services, Actimize

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