In charge of defining enterprise customers’ unique setup with Fireblocks, planning and designing their solutions, API integrations, custom scripting, planning their security definitions, writing user guides, presentations, etc.
Working with the world’s largest Traditional Financial Institutions, helping them to get into the Fintech market and implement blockchain based products
A bridge between multiple departments in Fireblocks, including - Sales, Product, R&D, Marketing, Business Solutions, etc.
Able to work cross-departmentally to find solutions to complex scenarios and integration issues
Able to Work with assigned customers to achieve the technical goals and objectives or other key performance indicators to enable customers to achieve their goals
Able to troubleshoot critical issues by doing a deep dive of various components with a can-do attitude
A person with strong work ethic, integrity, organizational skills, work with minimal guidance, and be proactive
Ensuring Operational Excellence and engaging with top customers to deliver high-quality service and focus on Customer satisfaction
What do we expect from you
Bachelor's degree or above in computer science or related majors, with more than 10 years of work experience
Software development experience
Deep understanding of IT security and proven Cloud experience
Strong knowledge of Enterprise Architecture and best practices
Experience (and loving) working with customers
Experience managing cross-functional programs, in a fast-paced environment and the ability to manage multiple projects and priorities
Excellent written and spoken abilities in English and fluent in Mandarin (desired)
Background working with financial systems and/or blockchain
Technical and hands-on mindset, willing to triage and troubleshoot critical issues
Experience in Blockchain, cryptography or Web 3 technologies is a plus