SAP User Assistance Developer 4-7 yrs - Technical Writing 

India, Karnataka, Bengaluru 

648105346

What you will do:

Your tasks will include:

• Creating user assistance (UA) deliverables that enable users to deploy, administer, and use SAP software. UA deliverables include, but are not limited to, terminology, UI texts, guides, multimedia (graphics and videos), scripts, in-app help, tutorials, API references, and social media content.
• Testing the software that you describe in the UA deliverables.
• Contributing to the usability of the software by reviewing UI screens and texts.
• Structuring content and selecting distribution channels according to the information needs of your target groups.
• Collaborating with customers and internal stakeholders to constantly improve the quality of your deliverables.
• Preparing content for delivery, including the provision of metadata, following the standard production process.
• Actively participating in cross-department/cross-company projects to improve UA tools, processes, concepts, or content.
• Contributing to initiatives aimed at revolutionizing user assistance at SAP, which also involves leveraging GenAI technology.

What you bring:

• Bachelor’s degree in Computer Science, Engineering, or a related technical field.
• 4 to 7 years of total work experience in technical writing.
• Experience in creating product documentation (preferably in DITA).
• Experience in creating social media content (for example blogs, tweets, or videos).
• Excellent written and spoken skills in English.
• Proven ability to simplify complex technical concepts and present them clearly and concisely.
• Commitment to quality in all deliverables through proofreading and editing content for linguistic correctness, readability, usability, and correct terminology.
• Strong organizational skills, with the ability to work independently and manage deadlines effectively.
• Solid understanding of Cloud technologies.

• Willingness to quickly acquire knowledge in new areas and adapt to change.

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