Amazon Team Manager - Quality ML Data Ops 

India, Haryana, Manesar 

64802542

Key job responsibilities
As a Team Manager for Quality, ML Data Ops, you will be responsible for meeting operational and business goals by leading a team of 10 to 15 associates having expertise in one or more processes/functions and proficient in languages other than English. You will also be a driving initiative across sites for process improvements, SoP and guidelines formulation, diving deep to provide data insights as and when required. Your key responsibilities will include (but not limited to) the below:* Executes and makes plans to deliver business metrics, and uses data to set/revisit operational goals and manage activities
* Manages escalations; analyzes data; highlights trends, gaps, etc.; and reports key metrics
* Prepares data in business meetings/reviews and presents to senior managers and stakeholders
* Plans capacity and commits to volume by managing resources, queue, shift management, cross training, and leave management
* Owns and prioritizes work allocation based on business needs with a daily/monthly frequency
* Owns the output quality of the process managed
* Performs deep-dive analysis and creates COEs (Correction of Error) based on the deviation, problem, root cause, and solutions
* Initiates and leads process improvement projects, presents solution proposals, and implements them to other applicable/in- scope operational areas
* Participates and provides adequate support in business reviews with mid-level and senior leadership
* Participates in new- process onboarding, i.e., new process/ experiments with complete documentation
* Participates in or owns modules of solution- building in business process setup, operations front-line setup, cross-functional process activity, tool-build documentation, etc.
* Demonstrates understanding of performance and leadership bar, applies it effectively to team members and to new hiring decisions
* Builds robust launch plans for new team members & owns progress tracking of new joiners through administration of launch plans as a mechanism
* Provides regular coaching and feedback to direct reports
* Devises and implements performance improvement plans for associates as applicable
* Identifies and works with top performers for talent development and creates a leadership pipeline for own level
* Willingness to work with sensitive issues, including but not limited to: Adult content, Religious and philosophically sensitive issues, tobacco, weapons and other potentially offensive products
* introduces lean, and reduces wastage in the processes

- 2+ years of team management experience
- 2+ years of program or project management experience
- Knowledge of Microsoft Office products and applications, especially MS Excel, Word & PowerPoint at an advanced level
- Experience leading process improvements

- Knowledge of databases (querying and analyzing) such as SQL, MYSQL, and ETL Manager and working with large data sets
- Knowledge of Lean, Kaizen, Six Sigma concepts
- Experience in managing critical operational processes, with SLA responsibility