JPMorgan Know Customer Quality Manager - Vice President 

United Kingdom, England 

647609814

As a Know Your Customer Quality Manager - Vice President in the KYC team you will perform post-production reviews of completed KYC records and provide feedback to the Line of Business, highlighting material error trends and themes. Your mission is to maintain oversight of KYC testers aligned with the Asset and Wealth Management and Consumer and Community Banking Lines of Business and manage the day-to-day operations of the testing cycle. This is where you can excel by utilizing your coaching and mentoring skills to drive the team to achieve performance goals and objectives. You will report to the Global Head of Know Your Customer Quality Assurance and ensure compliance with corporate KYC policy requirements while fostering a culture of continuous learning and improvement. Stakeholder engagement is a critical component of the role, involving regular dialogue and a continuous feedback loop with key stakeholders, including the delivery of monthly recap overviews. Every day, you’ll be building lasting relationships by partnering with cross-functional teams.

Job responsibilities

• Manages a global team of strong KYC subject matter experts by providing coaching and guidance and identifying training and learning objectives for the team.
• Motivates individual and team performance, developing top talent, and identifying succession plans
• Builds and maintaining strong relationships with key Asset and Wealth Management and Consumer and Community Banking stakeholders globally
• Defines, develops, and implements actionable Global Business Health metrics (KPIs)
• Enforces a dynamic control/compliance environment and continually mitigating risk in business processes

Required qualifications, capabilities, and skills

• Strong client focus and interpersonal leadership, partnership, and influencing skills
• Ability to effectively communicate complex AML policy, regulations, and compliance requirements, as well as operational concepts, to both senior management and junior operational staff
• Excellent verbal and written communication skills
• Ability to support and lead a high-impact team
• Expert knowledge and experience in quality assurance testing techniques and methodologies, as well as AML rules and regulations pertaining to KYC
• Previous experience in AML/KYC Compliance, Audit, or Operations management experience
• Live and virtual training facilitation experience