JPMorgan Workplace Solutions - KYC Program Manager 

Ireland, Cork 

647429122

As a Program Manager in JP Morgan Workplace Solutions you will be managing projects to deliver significant results across businesses, products, and stakeholders. In this role will be responsible for end-to-end project management contributing to achieving operational excellence. You will manage complex, high visibility cross-functional programs or projects by developing a plan, assessing potential risks and benefits, and building relationships to work across teams. You will assist in the overall coordination and management of the program, including status, scorecards and other key project management functions. If you are a motivated and creative-thinking individual that can manage strategic plans to deliver defined outcomes, you may be the perfect fit!

Job Responsibilities:

• Coordinate with various areas of Operations, Technology, and senior management to build business requirements, procedures and processes.
• Steer project planning and analysis, including creating detailed project plans, documenting business requirements, detailing issues, and problems, and drafting business and technical work/data flows.
• Create high-quality presentations used for executive level management communication and transparency into project strategy and progress.
• Identify opportunities for process improvement, efficiency, standardization, scalability, and initiate and oversee implementation.
• Serve as a point of contact for escalations and issue resolution.
• Ensure effective communication regarding any process changes the benefits of these, and its impact on the organization and its employees.
• Identify training needs and develop programs to ensure that employees have the skills and knowledge required to adapt to the change.
• Engage with stakeholders to gain buy-in and support for the change initiative as well as monitor the progress of change initiatives and gather feedback to make necessary adjustment

Required Qualifications, Capabilities, and Skills:

• 5+ years of project management or relevant industry experience.
• Excellent communication and presentation skills across various stakeholders and senior management.
• Proficient in Microsoft Office.
• Strong organizational, time management, prioritization, and critical thinking skills.
• End-to-end project management experience, including scoping, business case development, implementation and change management.

Preferred Qualifications, Capabilities, and Skills:

• Knowledge of project management methodologies (such as Waterfall or Agile) and tools (such as Confluence or JIRA).
• People management experience.
• Project Management Professional or equivalent certification a plus.