About the Role
- HRSS Projects and Business Analyst owns and runs process improvement and business projects for the rest of HRSS.
- They must understand team performance metrics and working closely with the HRSS Team Leads, SMEs, and stakeholders to drive process improvement initiatives.
- Responsible for helping roll out key business projects from the program team and coordinating with the different project team members to drive completion.
- Collaborate with HRSS Team Leads on small—and large-scale projects and effectively prioritize projects based on their criticality and impact on the overall business.
- Assist the leadership team with business reporting needs, such as completing business presentations like the MBR and QBR and running tactical discussions.
- Able to support ticket queues if and when needed.
What you will do:
- Proactively and independently collaborate with key stakeholders and business partners.
- Support the HRSD Program Team in rolling out critical projects and initiatives.
- Run and own process improvement projects end-to-end
- Presenting business performance metrics (MBR, QBR, etc) to the program, partners, and stakeholders.
- Submit enhancement tickets and monitor their completion.
- Facilitating business meetings with HRSS Leadership
- Complete business reporting and other administrative work as assigned.
Basic Qualifications
- Fluently communicate in both English and Spanish (C1+)
- 1+ year of experience in an HR-related field is a plus
- Prior experience in technical troubleshooting
- Robust data analysis, information processing, and presentation skills using spreadsheets with formulas and SQL
- Strong stakeholder management skills
- Strong communication and problem-solving skills
- Creative and resourceful thinking.
- Business aptitude and big-picture thinking.
- Background in process improvement methodologies such as Lean, Six Sigma, Agile, Kayzen, and Business Process Management.
Preferred Qualifications
- Experience as a process expert in HR or HRSS
* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .