Rapid7 Manager Customer Success - Public Sector 

United States, Massachusetts, Boston 

646084319

About the Role

In this role, you will:

• Recruit, coach, motivate and manage a high performing team while building and supporting a high-energy, customer-focused culture

• Predictably manage recurring revenue and deliver high on-time renewal rates in conjunction with driving partnership and alignment with the channel

• Own key metrics for your team including renewal forecast and churn management, engagement, success planning, lead generation and adoption

• Guide adoption practices with the goal of driving increased value realization and decreased time-to-value from our solutions

• Personally manage escalations and negotiations alongside your direct reports

• Work cross-functionally to advocate for customer needs and ensure proper company alignment in support of these accounts, including FedRAMP authorization efforts

• Be open to a hybrid working model - 3 days a week in our Boston office

The skills you’ll bring include:

• 5-7 years of relevant customer success experience, including at least 2 years of experience leading a customer success team

• Experience working with Public Sector customers, the channel and complex procurement cycles - experience working with FedRAMP authorized products is a plus

• Ability to thrive in a fast-paced, ever-changing, complex environment

• Strong analytic and strategic thinking – able to take customer concerns and orchestrate resources and tactics to address them