EY RMS-Independence-Compliance Quality 

India, Haryana, Gurugram 

645887179

GDS - Enablement Services - Risk Management Services (RMS)

Job Title: Assistant Director

Key Responsibilities:

• Gather thorough understanding of the controls and act as the compliance & quality SME for the GDS Independence Assurance teams to support them in control implementation.
• Serve as the primary point of contact for the GDS Independence Assurance teams to ensure timely execution of compliance activities through close collaboration.
• Support with regular evaluation of the effectiveness of existing controls. Help in identify control weaknesses and develop recommendations for improvement.
• Prepare reports on the status of the control environment.
• Manage the tracking of all compliance and quality initiatives and assist with the preparation/updates to the related documentation.
• Track the implementation of remediation efforts and highlight any potential delays as well as recommend solutions.
• Participate in providing insights which will help in refining the controls and in ensuring alignment with Global SQM requirements and best practices.
• Participate in continuous education to stay informed on best practices and emerging risks in the field of internal controls.
• Enable the execution of the testing, and collect evidence across locations and teams as per defined frequency. Ensure timely and clear communication with the GDS teams to ensure there is no understanding gaps.
• Collaborate with cross-functional teams and lead to integrate quality management practices into all aspects of the process delivery operations.
• Assist with training of the team members on compliance, SQM principles and quality ensuring that everyone is adhering to established benchmarks.
• Prepare reports on quality and service performance. Monitor progress, flag issues, and recommend corrective actions.
• Facilitate monthly reviews with SSF and SF leaders and help identify best practices.
• Facilitate / lead knowledge sharing sessions with the larger team.

Qualifications and Experience:

• Bachelor’s degree, preferably master’s degree in business administration, or a related field.
• Minimum of 8+ years of experience in managing the compliance and/or quality assurance/service quality function in a global firm.
• Certifications in compliance and risk management from accredited institutions will be an added advantage.
• Hands-on experience of working as an Individual contributor in the past.
• Knowledge of service quality management systems and standards.
• Proven track record of working with a diverse groups.
• Excellent analytical, problem-solving, and decision-making skills.
• Exceptional communication and interpersonal abilities.

Key Attributes and business skills needed for the role:

• Ability to work independently with minimum guidance.
• To be able to pre-empt issues and challenges and think about solutions.
• Strong technical understanding of the SQM and compliance frameworks.
• Ability to coordinate with different teams and keep strong governance on project action items.
• Advanced level knowledge of MS Excel and PowerPoint will be essential.
• Excellent problem-solving skills, strong commitment to quality and initiative-taking learning ability.
• Client-focused approach with an eye for detail.
• Ability to perform under pressure and to take critical feedback positively, with an aim to improve.
• Ability to collaborate effectively with peers/ teams across geographic locations, service lines, and service functions.
• Ability to follow up on key individual deliverables and send regular updates / reports on the project status; adept at managing multiple projects and delivering them within strict timelines.

Additional Attributes

• Working knowledge of Program Management and other collaboration tools and platforms (such as MS Access, MS Project, MS Planner, PowerApps, SharePoint, etc.) will be an added advantage.
• Familiarity with Scrum and agile frameworks and any project management certifications such as PMP, Prince 2, or Agile/Scrum will be an added advantage.
• Basic data analytics / visualization skillset (Tableau/ PowerBI) will be an added advantage.

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