Citi Group Infrastructure Sr Manager - C13 HEREDIA 

Costa Rica 

645463788

Responsibilities:

• Lead, evaluate, provide resources and drive a team towards realistic goals
• Apply technical expertise to strategize for current/future technological developments and serve as point of contact for technical questions
• Apply knowledge of concepts and procedures to resolve issues
• Responsible for delivery of end results and resource planning; shares responsibility for budget management which directly impacts the Technology Infrastructure area
• Contribute to formulation of strategies for infrastructure technologies functional areas across
• Demonstrate in-depth knowledge of how Technology Infrastructure integrates within the overall technology function to achieve business goals
• Provide evaluative judgment based on analysis of factual information; resolves problems by identifying and selecting solutions through the application of acquired technical experience and guided by precedents.
• Ensure ongoing compliance with regulatory requirements, evaluate controls to help mitigate negative outcomes through prevention, detection and correction
• Persuades and influences others through communication skills; may negotiate with external parties
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Ability to manage teams.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 6-10 years of experience in a Technology Infrastructure role with people management experience
• Project management experience
• Ability to communicate technical concepts to non-technical audience
• Experience in a Financial Services or large complex and/or global environment preferred
• Ability to develop projects required for design of metrics, analytical tools, benchmarking and best practices
• Effective written and verbal communication skills
• Effective analytic/diagnostic skills
• Ability to partner with virtual and in-person teams, define goals to a team, and work under pressure or to a deadline

Education:

• Bachelor’s/University degree, Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

• This position will require you to convey technical information to large audience with various levels of technical knowledge base, including a business management audience that may lack a deep technical understanding of Distributed Computing technology.
• Possess the necessary technical skills and operational support acumen required to drive critical issues to resolution through direct supervision and/or collaboration with partner organizations.
• Prioritize duties and responsibilities effectively with high energy.
• Adapt to changes in a dynamic technology operations environment.
• Drive communication between business leaders and IT.
• Exhibit sound and comprehensive communication and tact skills to exchange complex information with inherent confidence.
• Has high sense of urgency and dedication to exceeding customer expectations.
• Maintains clear personal work ethic that inspires quality and enthusiasm.
• Resilient and highly responsive in overcoming adversity.
• Ability to work through a multitude of challenges/obstacles to achieve the desired end result.
• Ability and willingness to operate within tightly controlled operational procedures.
• Proficiency in leading customer satisfaction requirements within the confines or operational procedures to achieve a suitable outcome for all partners
• Demonstrated technical competencies and history of increased responsibilities during previous three years.

Dedication towards continual growth and self-improvement including year-over-year progression in industry certifications and overall technical proficiencies and knowledge base.

Time Type:

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