Amazon Senior Technical Program Manager Amazon Customer Service 

United States, Washington, Seattle 

644963481

In this role, you will regularly interact with senior leadership and work with multiple teams to define product strategy, develop the product development roadmap, align with technology dependencies, and oversee execution. You will be responsible for the end-to-end ownership of multiple technology deliverables, including setting the technical vision for developing our systems to serve Amazon's needs. You will build a consistent project management framework and excellent development processes to deliver high quality software, in rapid iterations, for business partners in multiple geographies. You’ll work in a fast-paced environment and will be required to lead not only at the strategic level, but also tactically day-to-day by diving deeply into business and technical domains. As a multi-discipline leader, the buck will stop with you - you will work alongside your organizational engineering partners.To accomplish the above, you will need to demonstrate strong business and technical judgment that will accelerate time to market of releases, while incrementally moving our services towards the long-term vision. You will be representing the technical organization and evangelize the work to senior leadership. You should be somebody who enjoys working on complex system software, is customer-centric, and passionate about building good software as well as making that software achieve its operational goals. Experience with building and operating web-based applications and/or web services-based applications, especially at massive scale, will be very applicable and helpful. You should show thought leadership, and communicate well to different audiences.
Key job responsibilities
- Work with engineering, product management, operations, marketing, legal, etc. to deliver the programs and projects, globally- Create transparency and predictability with roadmaps, planning, and partner management
- Ensure goals are met on time and hitting our quality bar
- Manage delivery schedules and emergent tasks while mitigating risks, managing tradeoffs, and eliminating blockers
A day in the lifeWork/Life Balance
Mentorship & Career Growth

- 5+ years of technical product or program management experience
- 7+ years of working directly with engineering teams experience
- 5+ years of technical program management working directly with software engineering teams experience
- 3+ years of software development experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules

- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
- Experience owning, developing, driving, executing, and delivering product and technical strategic roadmaps.